Introduction
Autism 911 values the privacy and security of users of the Autism 911 HelpLine application.
This Privacy Policy explains how we collect, use, share, protect, retain, and delete information related to the application and its services.
Autism 911 does not sell users’ personal information.
Information We Collect
Autism 911 HelpLine may collect information necessary to create and manage user accounts, respond to requests, and provide application services.
This information may include:
- Personal and contact information: representative name, email address, phone number, preferred contact time, and profile photo.
- Insurance and service information: selected insurance, requested services, and other information necessary to process or coordinate a request.
- Account information: login credentials, account settings, preferred language, and referral code information when applicable.
- Appointment and case information: appointments, requests, and case status or progress.
- Communications: messages and inquiries submitted through chat or support functions.
Information related to insurance, requested services, or cases may be sensitive. Access is limited to authorized users and must be used only to process or coordinate the requested services.
Use of Information
Autism 911 may use collected information to:
- Create and manage user accounts.
- Process and coordinate service requests.
- Manage appointments and case progress.
- Communicate with users about their requests and account activity.
- Send relevant notifications.
- Provide assistance and support.
- Maintain and improve the operation and security of the application.
- Comply with applicable legal or regulatory obligations.
Autism 911 does not sell users’ personal information.
Sharing of Information
Autism 911 may share information only when necessary to provide HelpLine services, when authorized by the user, or when required by law.
Information may be shared with:
- Authorized Autism 911 personnel.
- Authorized service providers or professionals involved in a request or case.
- Trusted providers necessary to operate and maintain the application.
- Competent authorities when required by a valid legal obligation.
Access is limited according to each authorized user’s role and legitimate need.
Autism 911 does not sell personal information to third parties.
Disclosure for Legal Reasons
Autism 911 may disclose personal information when reasonably necessary to:
- Comply with applicable laws or regulations.
- Respond to valid legal processes or government requests.
- Protect the rights, safety, or property of Autism 911, its users, or others.
- Investigate fraud, misuse, or security-related activity.
Data Retention
Autism 911 retains personal information while the user’s account remains active and for as long as necessary to provide the services and functions of Autism 911 HelpLine.
When a user requests account deletion, the account is deactivated and scheduled for permanent deletion. The account and associated information are retained for 15 days to allow the user to request reactivation.
If no reactivation request is received within 15 days, the account and associated personal information are permanently deleted from the system.
Account & Data Deletion
Users of Autism 911 HelpLine may request deletion of their account directly through the application.
To request account deletion:
Profile Menu → Security → Delete Account → Confirm
Once the request is confirmed, the account is deactivated and scheduled for permanent deletion. The account and associated information are retained for 15 days to allow the user to request reactivation.
If no reactivation request is received within 15 days, the account and associated personal information are permanently deleted from the system.
Uninstalling the application does not automatically delete the account.
Complete account deletion instructions, including step-by-step images, are available at: https://autism911.smartech360.net/help
Once the Help page opens, select: Account deletion Help Line
If a user cannot access the application, an account deletion request may also be submitted by email to:
Email: hr@autism911helpline.com
Phone: +1 (800) 682-2726
Website: https://autism911.org
Autism 911 may verify the user’s identity before processing a deletion request submitted outside the application.
User Privacy Rights
Users may request, when applicable:
- Access to their personal information.
- Correction of inaccurate or incomplete information.
- Deletion of their personal information.
- Deletion of their account.
- Information about how their information is used and retained.
Privacy-related requests may be submitted to: autism911@yahoo.com
Autism 911 may verify the requester’s identity before providing access to, modifying, or deleting personal information.
Data Security
Autism 911 uses reasonable measures designed to protect personal information against unauthorized access, loss, alteration, disclosure, or misuse.
Access to sensitive information is limited to authorized users based on their roles and legitimate needs.
Users are responsible for protecting their account credentials and notifying Autism 911 if they suspect unauthorized access.
No electronic system can guarantee absolute security.
Changes to This Privacy Policy
Autism 911 may update this Privacy Policy to reflect changes to the application, services, legal requirements, or privacy practices.
When significant changes are made, the Last Updated date will be revised.
Contact Us
For questions about this Privacy Policy or requests related to access, correction, retention, or deletion of personal information:
Autism 911
Application: Autism 911 HelpLine
Email: autism911@yahoo.com
Phone: +1 (800) 682-2726
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM
Website: https://autism911.org