Introduction
Autism 911 values the privacy and security of the information provided by users of the Autism 911 Service Provider application.
This Privacy Policy describes how we collect, use, share, protect, retain, and delete information related to the use of the application and its services.
Our goal is to protect users’ personal information and maintain transparency regarding our privacy practices.
Autism 911 does not sell users’ personal information.
Information We Collect
Autism 911 Service Provider may collect information necessary to create and manage user accounts and provide the functions of the application.
This information may include:
- Personal and profile information: name, email address, phone number, preferred language, and profile photo.
- Professional or business information: information about whether the user represents a company or acts as a service provider.
- Account and security information: login credentials, account settings, security preferences, and referral code information when applicable.
- Case and incident information: information necessary to view, manage, or coordinate cases and incidents through the application.
- Communications: messages and inquiries submitted through the application’s chat or support functions.
When certain case- or incident-related information may be considered sensitive, access is limited to authorized users and must be used only for purposes related to providing or coordinating services.
Use of Information
Autism 911 may use collected information to:
- Create and manage user accounts.
- Provide the functions and services of Autism 911 Service Provider.
- Manage profiles, cases, incidents, and requests.
- Facilitate coordination between service providers and authorized users.
- Communicate with users about activities related to the application.
- Send notifications related to accounts, cases, incidents, or other application activities.
- Provide user assistance and support.
- Maintain and improve the operation and security of the application.
- Comply with applicable legal or regulatory obligations.
Autism 911 does not sell users’ personal information.
Sharing of Information
Autism 911 may share information when necessary to provide the services of Autism 911 Service Provider or when the user has authorized such sharing.
Information may be shared with:
- Authorized Autism 911 personnel.
- Authorized agencies, service providers, or professionals involved with a case, incident, or service.
- Trusted providers necessary to operate and maintain the application.
- Competent authorities when required by a valid legal obligation.
Access to information is limited according to the roles and legitimate needs of authorized users.
Autism 911 does not sell personal information to third parties.
Disclosure for Legal Reasons
Autism 911 may disclose personal information when reasonably necessary to:
- Comply with applicable laws or regulations.
- Respond to valid legal processes.
- Respond to legally enforceable government requests.
- Protect the rights, safety, or property of Autism 911, its users, or others.
- Investigate fraud, misuse, or activities that may affect the security of the application.
Data Retention
Autism 911 retains personal information while the user’s account remains active and for as long as necessary to provide the services and functions of Autism 911 Service Provider.
When a user requests account deletion, the account is deactivated and scheduled for permanent deletion. The account and associated information are retained for 15 days to allow the user to request reactivation.
If no reactivation request is received within 15 days, the account and associated personal information are permanently deleted from the system.
Account & Data Deletion
Users of Autism 911 Service Provider may request deletion of their account directly through the application.
To request account deletion:
Profile Menu → Security → Delete Account → Confirm
Once the request is confirmed, the account is deactivated and scheduled for permanent deletion. The account and associated information are retained for 15 days to allow the user to request reactivation.
If no reactivation request is received within 15 days, the account and associated personal information are permanently deleted from the system.
Uninstalling the application does not automatically delete the account.
Complete account deletion instructions, including step-by-step images, are available at: https://autism911.smartech360.net/help
Once the Help page opens, select: Account deletion Service Provider
If a user cannot access the application, an account deletion request may also be submitted by email to:
Email: hr@autism911helpline.com
Phone: +1 (800) 682-2726
Website: https://autism911.org
Autism 911 may verify the user’s identity before processing a deletion request submitted outside the application.
User Privacy Rights
Users may request, when applicable:
- Access to their personal information.
- Correction of inaccurate or incomplete information.
- Deletion of their personal information.
- Deletion of their account.
- Information about how their information is used and retained.
Privacy-related requests may be submitted to: autism911@yahoo.com
Autism 911 may verify the identity of the requester before providing access to, modifying, or deleting personal information.
Data Security
Autism 911 uses reasonable measures designed to protect personal information against unauthorized access, loss, alteration, disclosure, or misuse.
Access to sensitive information is limited to authorized users based on their roles and legitimate needs.
Users are responsible for protecting their account credentials and notifying Autism 911 if they suspect that their account has been accessed or used without authorization.
No electronic system can guarantee absolute security.
Changes to Our Privacy Policy
Autism 911 may update this Privacy Policy when necessary to reflect changes to the application, services, legal requirements, or our privacy practices.
When significant changes are made, we will update the date shown at the beginning of this Privacy Policy.
We recommend that users periodically review this policy to remain informed about our privacy practices.
Contact Us
For questions about this Privacy Policy or requests related to access, correction, retention, or deletion of personal information, please contact:
Autism 911
Application: Autism 911 Service Provider
Email: autism911@yahoo.com
Phone: +1 (800) 682-2726
Business Hours: Monday through Friday, 9:00 AM to 5:00 PM
Website: https://autism911.org